Warranty Information
Many products sold on Kwesi Stores come with a manufacturer warranty. We stand by the quality of the brands we partner with. The warranty duration typically ranges between 1–5 years, depending on the specific product and brand.
1Warranty Coverage
Manufacturer warranties generally cover the following issues under normal use:
- •Manufacturing defects
- •Faulty materials or workmanship
- •Internal component failures
2Warranty Exclusions
Please note that warranties do not usually cover:
- •Physical damage, cracks, dents, or broken parts
- •Damage caused by power surges, improper installation, or misuse
- •Liquid damage or exposure to extreme environmental conditions
- •Unauthorized repairs, tampering, or modification of the product
- •Consumable parts such as batteries, filters, or accessories, unless explicitly stated otherwise
3Warranty Claim Process
If you experience an issue covered by warranty, here is how to make a claim:
- 1
Contact Support
Reach out to our support team and describe the issue in detail. You may be asked to provide photos or videos of the defect.
- 2
Provide Proof of Purchase
Have your order number, receipt, or invoice ready.
- 3
Next Steps
Our team will guide you on the next steps, which may include bringing the item in for inspection, organizing a repair, or referring you directly to an authorized manufacturer service center.
Warranty service is provided in line with the manufacturer's terms. Kwesi Stores will assist you in coordinating the process wherever possible. For specific warranty details on a given item, please refer to the product page or the documentation included in the box.
4. Need Help?
If you have any questions about a product's warranty before you buy, or need help with a claim, please reach out to us: