Shipping & Delivery Policy
At Kwesi Stores, we ensure your orders are delivered safely and on time. Click on each section below to learn more about our logistics and policies.
We provide nationwide delivery services across Uganda, ensuring that high-quality electronics and appliances reach you wherever you are.
- Kampala Metropolitan AreaFull coverage and faster delivery within Kampala, Entebbe, Wakiso, and Mukono.
- Upcountry & Rural AreasDelivery available to most towns and villages across Eastern, Western, and Northern Uganda.
Our goal is to get your products to you as quickly as possible. Estimated delivery times are as follows:
Please note: Timelines may vary during peak seasons or due to unforeseen logistical challenges.
Our shipping fees depend on the item size and delivery location:
Standard Items
(e.g., blenders, small appliances, phones)
- Kampala Metropolitan:5,000 – 15,000 UGX
- Outside Kampala:15,000 – 30,000 UGX
- Store Pickup:Free of charge
Large Items
(e.g., TVs, refrigerators, cookers)
- Kampala Metropolitan:10,000 – 25,000 UGX
- Outside Kampala:20,000 – 35,000 UGX
Note: Actual delivery charges may vary slightly depending on the exact location or item weight/size. The final shipping fee will be calculated at checkout.
Track your order in real-time to know exactly where your items are.
Real-time Tracking
You'll receive a tracking number via email or SMS once your order is dispatched.
We understand that sometimes life happens. If you're not available at the scheduled delivery time:
- If delivery fails on the first attempt, our team will contact you to reschedule.
- Re-delivery may be scheduled depending on your location and availability.
- After multiple failed attempts, the package may be returned to our warehouse, and additional shipping fees may apply for subsequent attempts.
Experiencing any delays or issues with your delivery? Our support team is ready to help.
Last updated: March 2026. Kwesi Stores reserves the right to update these policies at any time.